Support

Support from Center Stage Software

Wintix and Webtix is renowned for being a very robust, flexible software solution for box office ticketing for entertainment and event venues. However, users need professional, responsive support to maximize their use of the program’s features and to answer questions and concerns that arise upon occasion. Having a Center Stage Software Support Agreement guarantees you will be able to obtain help whenever you need it.

The Support Level You Need

We custom build a support plan for you depending upon the needs of your box office. Organizations that sell large amounts of tickets, have multiple venues, multiple users and/or renters, have complex seating arrangements, and other requirements, will need more support than smaller, more simple associations. We also offer dedicated phone training with a new installation.

The first year of support is included in the initial software purchase price.

You can pay annually, quarterly or monthly.

Support Includes:

• Both email and phone service
• A remote login for a higher level of service
• Free updates
• Valuable newsletters full of tutorials and important news and access to our Help Desk blog
• Software update notifications

Support  covers the “how to’s” or issues encountered using the Wintix box office accounting software and the Webtix online ticketing software. Free, automatic updates to the software, monthly newsletters with valuable tutorials, free access to the online Help Desk, and remote login are included with a support agreement.

You also receive two to four hours of dedicated phone training with a new installation of Wintix and/or Webtix, depending on the size of your house.

Other Services

Center Stage Software offers custom services to enhance your understanding and increase your productivity.

We also offer:

• Thermal ticket stock
• Thermal ticket printers
• Credit card readers*
• Bar code scanners*

* Please contact info@centerstage.com for information and pricing.