Support

Support from Center Stage Software

Wintix and Webtix is renowned for being a very robust, flexible software solution for box office ticketing for entertainment and event venues. However, users need professional, responsive support to maximize their use of the program’s features and to answer questions and concerns that arise upon occasion. Purchase of the software give you immediate access to our support.

We pay attention to what our clients are doing. What’s working and what’s not. When you contact us for support we understand that some cookie cutter script just won’t do it. Our clients have different wants and needs and we pull on our knowledge of working with a diverse group of organizations to help you find what is right for you. It’s kind of our thing.

Support Includes:

  • Both email and phone service
  • A remote login for a higher level of service
  • Automatic updates
  • Valuable newsletters full of tutorials and important news and access to our Help Desk blog
  • Software update notifications

Support  covers the “how to’s” or issues encountered using the Wintix box office accounting software and the Webtix online ticketing software. Free, automatic updates to the software, monthly newsletters with valuable tutorials, free access to the online Help Desk, and remote login are included with a support agreement.

Scheduled Training:

Included in your purchase of the software is 4 hours of scheduled training. You do not need to use all of this time and it will be available to you as long as you are using our software. This training can range from entry level instruction on how to use the software, to showing you the best way to build a complex seating chart, or even training your staff virtually on how our most successful clients mange the box office on the night of a show.

Scheduled training means that we set a time with you and focus on specific topics. however, you absolutely do not need to schedule a training to get help with an issue. Just give us a call or shoot us an email and we will be happy to help.

Service hours are Monday through Friday between 10 am – 6 pm Central time, and on call on weekends (for emergencies only).

An emergency means:

  • You cannot sell or print tickets
  • You cannot access Wintix
  • Your Webtix online ticketing site is down
  • You can’t scan tickets at the time of your performance

Call 831-920-1254 in an emergency

Other Services

Center Stage Software offers custom services to enhance your understanding and increase your productivity.

We also offer:

* Please contact info@centerstage.com for information and pricing.