Get the Most Value from Wintix with a Support Plan
Wintix is renowned for being a very robust, flexible software solution for box office ticketing for entertainment venues. However, users need professional, responsive support to maximize their use of the program’s features and to answer questions and concerns that arise upon occasion. Having a Center Stage Software Support Contract guarantees that you will be able to obtain help whenever you need it.
Choose from two types of service contracts for Wintix 5 users:
1) ANNUAL: A yearly contract
$400 – Wintix Standard
$550 – Wintix Standard with Webtix rental/RTT
$650 – WintixPro
$800 – WintixPro/Webtix rental
$850 – WintixPro with RTT*
$1,750 – WintixPro/Webtix (full license)
2) MONTHLY: A per month contract**
$25 – Webtix rental for Wintix 5 users with a Wintix annual service contract in place
$45 – Webtix rental for Wintix 5 users without a Wintix annual service contract in place
$55 – Wintix Standard
$75 – Wintix Standard with Webtix rental
$85 – WintixPro
$220 – WintixPro/Webtix (full license)
* WintixPro service from Center Stage Software. RTT service from Center Stage Software and Click4Tix. ** Payments done using automated recurring billing with your credit card.
A Support Contract Includes:
Both email and phone service
A remote login for a higher level of service
Valuable newsletters full of tutorials and important news and access to our Help Desk blog
The annual or monthly service contract covers the “how to’s” or problems encountered in using the Wintix box office accounting software and the Webtix online ticketing software. Free updates to the software, monthly newsletters with valuable tutorials, free access to the online Help Desk, and remote login are included with a service contract.
You receive 30 days of free email and phone service with a new installation of Standard or Pro Wintix.
Service hours are Monday through Friday between 9 am – 5 pm Pacific time, and on call on weekends (for emergencies only).
An emergency means:
You cannot sell or print tickets
You cannot access Wintix
Your Webtix online ticketing site is down
Support Contract Versus Per Incident Service
While we highly recommend having a support contract, Per Incident Basis (PIB) help can be obtained for the following rates. All rates are on a per minute basis with a 10 minute minimum. (Per Incident Support applies to phone support only. Does not include email service or discounted upgrades.)You must provide a valid credit card at the time of service.
Remote login – add $1.50 p/min
Software updates – add $25 – to each of the following rates:
Wintix 5 – $2.75 p/min
Wintix 5 & RTT/Webtix rental – $3.00 p/min
WintixPro 5 – $4.75 p/min
WintixPro 5 & RTT/Webtix rental – $5.25 p/min
WintixPro 5 & Webtix full license – not offered
Center Stage Software offers additional services to enhance your understanding and increase your productivity.