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Case study – Saint Norbert College

Posted by bruce 
Case study – Saint Norbert College
February 13, 2009 04:34PM
URL: [tickets.snc.edu]

Problems:
Overworked, understaffed central ticket office
Pressure from Administration to bring down labor costs
Several campus web sites need to be maintained with up-to-date information
A successful hockey team and legions of rabid fans
A complete performing arts schedule with internal departments needing to access reports
External renting presenters also requiring access to reports

Solutions
Center Stage Software, version 5 package
Virtualized Server dedicated to Wintix5 database
Virtualized Server dedicated to Webtix5 scripts
Customized PHP install with Fast CGI
Authorize.net

Results
The system was installed and went live on August 28, 2008. Total cost was $10,750.00. This was defrayed by a $2.00 per order service charge for online orders, and by Christmas, the upgraded system had paid for itself.

Some additional functionality was requested and implemented:
1.Display of Free events – created a unified list of all ticketed and non-ticketed events.
2.Support for iCalendar feed – school is in the process of adopting an open source calendaring solution to unify all calendaring information within the school.
3.Customized Content Management Feed – school uses a content management system to run schools primary website (www.snc.edu) and the customized feed keeps the event listing up-to-date automatically on www.snc.edu/performingarts with links that drive patrons directly into Webtix.
4.Sorting by event type allowed the hockey fans to see only the hockey season. Dance audiences only see dance events.

Now, Wintix is the only program used to maintain the websites – double and triple entry of information had been eliminated. Sales are up. The work the box office staff does is reduced. Administrators are happy that the labor budget fell for the coming year despite the coming increase in minimum wage. The ticket office makes a profit – and is the only department on campus that is able to do so. Presently about 50% of the sales come from the website.



Edited 1 time(s). Last edit at 02/15/2009 09:27AM by bruce.
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